Consumer Safety Policy

1. Introduction

Slim and Smart Ltd. is committed to ensuring the highest level of consumer safety. As an online retailer of pre-packaged food products, we adhere to strict food safety standards, regulatory requirements, and best practices to protect our customers and maintain transparency.

2. Scope

This policy applies to all food products sold by Slim and Smart Ltd. and outlines the steps we take to ensure the safety and quality of our products throughout the supply chain, from sourcing to delivery.

3. Product Sourcing and Quality Assurance

  • All products sold by Slim and Smart Ltd. are sourced from reputable manufacturers and suppliers who comply with UK food safety regulations.
  • We only work with suppliers who provide accurate ingredient lists, allergen declarations, and product safety certifications.
  • Products are inspected upon arrival at our warehouse to ensure they meet our quality standards before being listed for sale.

4. Allergen Safety and Labeling

  • Allergen information is displayed clearly on product packaging and our website based on manufacturers’ declarations.
  • Gluten-free and allergen-free products are stored separately from other food items to minimize the risk of cross-contamination.
  • Customers with allergies or dietary restrictions are encouraged to read product descriptions carefully and contact us if they require additional information.

5. Food Storage and Handling

  • Frozen Products: Kept in dedicated freezers to maintain appropriate storage temperatures.
  • Gluten-Free Products: Stored on separate shelves to reduce the risk of cross-contact.
  • Non-Gluten-Free Frozen Products: May arrive in bulk crates and are repackaged in our licensed kitchen before dispatch.
  • Temperature-sensitive products are packed with insulated materials and ice packs to maintain freshness during transit.

6. Packaging and Delivery Safety

  • All orders are carefully packed to prevent damage or contamination during shipping.
  • Frozen products are shipped using appropriate temperature-controlled packaging.
  • Customers are advised to ensure they are available to receive deliveries, especially for perishable items.
  • DPD will notify customers via email on the delivery day, allowing them to provide special delivery instructions.

7. Customer Safety and Product Information

  • Product descriptions on our website include full ingredient lists, storage instructions, and preparation guidelines.
  • We encourage customers to reach out to our team with any product safety or handling concerns.
  • If a product is found to be unsafe or defective, we will issue an immediate recall and notify affected customers.

8. Compliance and Policy Updates

  • This policy is reviewed regularly to ensure compliance with UK food safety laws and industry standards.
  • Any updates or changes will be communicated to customers via our website and email notifications.

9. Contact Information

For any consumer safety concerns or inquiries, please contact us at:

📧 info@slimandsmart.co.uk

Reviewed By: Slim and Smart Ltd.

This policy ensures that all food products sold by Slim and Smart Ltd. meet safety and quality standards, providing customers with confidence in the products they purchase.