Distance Selling (Internet Sales) Policy

1. Introduction

Slim and Smart Ltd. is committed to ensuring a seamless and transparent online shopping experience for customers purchasing food products through our website. This policy outlines our obligations under UK distance selling regulations and ensures that customers receive clear information about their rights when purchasing online.

2. Scope

This policy applies to all products sold through our website and details our obligations regarding order processing, delivery, returns, refunds, and consumer rights.

3. Pre-Contract Information

Before placing an order, customers will be provided with the following information:

  • Full product descriptions, including ingredients, allergens, and storage instructions.
  • Pricing, including any applicable taxes and delivery charges.
  • Estimated delivery times and options.
  • Cancellation and return policies.

4. Order Processing and Confirmation

  • Orders are processed promptly, and customers receive an email confirmation upon successful payment.
  • If an item is out of stock, customers will be notified and given the option to wait, receive an alternative product, or request a refund.

5. Delivery and Shipping

  • All orders are shipped using reliable courier services, with tracking information provided where available.
  • Frozen and perishable items are dispatched using insulated packaging and ice packs.
  • Customers must ensure they are available to receive the package, particularly for perishable goods.

6. Right to Cancel and Returns

  • Customers have the right to cancel their order within 14 days of receiving non-perishable goods, in line with UK consumer protection laws.
  • Perishable goods, including frozen and refrigerated items, are not eligible for cancellation or return due to health and safety regulations, unless faulty or damaged.
  • If an item is incorrect, faulty, or damaged, customers must contact us within 7 days of receipt for a replacement or refund.

7. Refunds and Replacements

  • Refunds will be issued within 14 days of receiving the returned product, provided it is in its original condition.
  • For faulty or damaged goods, a replacement may be sent instead of a refund at the customer’s request.
  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.

8. Data Protection and Security

  • Customers’ personal information is handled in accordance with our Privacy Policy and GDPR regulations.
  • Payment information is securely processed through third-party payment providers, ensuring encryption and fraud protection.

9. Compliance and Updates

  • This policy is reviewed regularly to ensure compliance with UK Consumer Rights Act 2015 and Distance Selling Regulations.
  • Any changes to this policy will be updated on our website and communicated to customers where necessary.

10. Contact Information

For any queries related to online orders, cancellations, or returns, please contact us:

📧 info@slimandsmart.co.uk

Reviewed By: Slim and Smart Ltd.

This policy ensures that Slim and Smart Ltd. operates in compliance with UK distance selling laws while offering a clear and fair online shopping experience for customers.