As we have already posted on social media & our website, we ask everyone to buy frozen products from our website only if they take responsible for the fact that the delivery companies cannot guarantee the delivery time, so we cannot take any responsibility if someone's product is spoiled because their package didn't arrive on time, SO WE CANNOT ISSUE A REFUND. If you buy forzen products, please check the tracking number you receive from Parcelforce, and if the order does not arrive by the time indicated, get in touch with Parcelforce - the nearest depo, and go there with 2 ID and tracking number, even if you didn't get a notification from the delivery company because your package may be there. WE TAKE NO RESPONSIBILITY OR LIABILITY FOR UNCOLLECTED PACKAGES, ONLY FOR LOST PACKAGES WITH A 30-DAY WAITING PERIOD, OR IF SOMETHING IN THE PACKAGE IS BROKEN. THIS STATEMENT IS VALID UNLESS PARCELFORCE SPECIFIES OTHERWISE. YOU CAN COLLECT YOUR PACKAGE IN NOTTINGHAM FROM MONDAY TO FRIDAY FROM 9 AM TO 2 PM.