Introduction

Welcome to Slim and Smart Ltd’s website. By accessing or using our site, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our website.

Company Information

  • Company Name: Slim and Smart Ltd
  • Company Number: 10291692
  • Registered Office Address: 156c High Road, Beeston, Nottingham, NG9 2LN, United Kingdom
  • Contact Email: info@slimandsmart.co.uk

Use of the Website

You must be at least 18 years old to use this website. By using our site, you confirm that you meet this age requirement. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.

Product Descriptions and Variations

We are a reseller of food products and do not manufacture any items ourselves. All product descriptions are provided based on information from the manufacturers. While we strive to ensure accuracy, slight variations in packaging or presentation may occur. If you are dissatisfied with a product, you may return or exchange it within 7 days, in accordance with our return policy.

Orders and Payments

By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order if fraud or unauthorized or illegal activity is suspected.

Shipping and Delivery

We aim to dispatch all orders on a next working day delivery service. Please allow 3-5 working days for delivery within the UK. Shipping charges are as follows:

  • UK Mainland Addresses: £8.59 per order. Free delivery on orders over £75, unless frozen products are included.
  • Frozen Products: £9.60 per order to UK Mainland addresses. No free shipping is available for frozen products.
  • Scottish Highlands: £24 per order with a two-day delivery service. No free shipping is available in this area.

Please ensure someone is available to receive the delivery. We are not responsible for products damaged due to poor handling or storage after dispatch.

Allergen-Free Products

We offer a selection of gluten-free and allergen-free products, such as gluten-free flours and other specialty items. These products are supplied by manufacturers specializing in allergen-free foods. While we take precautions to minimize cross-contamination, we do not manufacture any products ourselves.

Storage and Shipping of Frozen Products

  • Gluten-Free Frozen Products: These products arrive pre-packaged from the manufacturer and remain in their original sealed packaging. They are stored separately in dedicated freezers and shipped in their original packaging to ensure that there is no risk of cross-contamination.
  • Non-Gluten-Free Frozen Products: Our low-carb frozen products may arrive in bulk packaging, such as crates, and therefore require repackaging before shipment. These items are packed in our licensed kitchen before dispatch. As a result, some of these products may arrive in sealed bags rather than original manufacturer packaging.
  • Shipping: Frozen products are shipped with ice packs and insulated packaging to maintain safe temperatures during transit. We strongly recommend that customers receive the delivery at the first attempt to ensure product quality.

Returns and Refunds

If you are not satisfied with your purchase, you may return unopened products within 14 days for a full refund, excluding shipping charges. Please refer to our return policy for detailed instructions.

User Submissions

Any content, feedback, suggestions, or ideas submitted to us through this site become our property. We may use such submissions for any purpose without compensation to you.

Public Forums

Please exercise caution when disclosing personal information in public areas of our website. Information shared in these areas becomes public and may be accessible to others.

Data Security

We implement security measures to protect your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

Privacy Policy

Your use of this site indicates understanding of and consent to our Privacy Policy. Please review it to understand our practices.

Modifications to Terms

We reserve the right to revise these terms at any time by updating this posting. Your continued use of the site after changes are posted constitutes your acceptance of the modified terms.

Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: info@slimandsmart.co.uk
  • Postal Address: 156c High Road, Beeston, Nottingham, NG9 2LN, United Kingdom

Thank you for visiting Slim and Smart Ltd.